A few of the kind words received from relatives of those in our care
“A card and a simple few words are not enough to express my gratitude for the love and care you gave to Dad. I remember so clearly the day he and I sat on your sofa and he asked if you would allow him to live there, and your smile as you responded, ‘of course I will ……’. I remember the day he locked the door on …… and walked round to Marrams where he received the warmest welcome as he walked up the garden path. He rapidly became part of the family at Marrams especially as you all got to know him and understand his somewhat cantankerous and grumpy ways were just a veneer as underneath he was kind, generous and I know, cared for you all.
I don’t want to dwell on his last couple of weeks, but once again, thank you for the professional and caring way you treated Dad and guided me. I will obviously miss him enormously bit I will also miss popping in to all of you and our quick chats.
I would like to wish you and your team the very best of luck and hope your success continues in order that other elderly ladies and gentlemen can benefit from the very special environment, care and attention that you offer”
“Mum’s health declined, and it was becoming clear that she required 24-hour care. Close family members were unable to provide the care needed so a search for care homes was carried out in the area. The initial advantage of Marrams was that it was in Mum’s village and close to her existing home.
Jane Larter (the owner of The Marrams) was asked to visit Mum at home to assess her needs and suitability for this home. Some of our family members also visited The Marrams Care Home and were very impressed with the reception given by staff, the cleanliness of the premises and, being a three-person facility, it had a very homely feeling.
Mum has been at The Marrams now for seven months and has been very happy with all aspects of the service given at the home. The food is of excellent standard and most importantly it is tailored to her tastes and needs. The staff are kind, caring and diligent – I could not have found a better place for Mum.
Mum likes to be well turned out with regards to her appearance e.g. hair, nails, make-up and dress. The staff always ensure Mum is looking her best which makes her very happy.
Mum’s very poor eyesight and hearing could cause difficulties; however, this is not the case for The Marrams as she receives such a high standard of personal attention every day. The staff talk to Mum about the past, play music from her era and give lots of time to her. Mum also has a weekly talking newspaper which staff play for her and she is allowed her TV turned up loud if she wants.
The staff regularly take Mum on trips including Lathams, Walcott and even the local pub for meals which she is really enjoying.
Another big accolade for The Marrams is the flexible visiting hours and also the lovely welcome that visitors receive from every member of staff. Visitors are treated with courtesy and kindness; the ambience is excellent, and it feels like home.
At Christmas the staff prepared Mum for spending the day at my home with family. Her clothes had been picked by Mum, staff and family; staff got her ready and she was turned out impeccably.
Another highlight is that Mum’s health was declining on joining the home but the past months has produced an upturn which I believe is due to the high level of care she has received.
My family rating of The Marrams is 5 stars for all aspects.
Many thanks to Jane for ensuring Mum is always extremely well cared for”
“I have meant to write a thousand times, I have not forgotten your kind and loving care of my parents”
“It means such a lot to me knowing that …... spent the last 8 months with you. Thank the staff who have worked alongside with you, she was in a loving warm environment and used to enjoy her chats with them. You have been a big part of her life and she loved you dearly”
“So pleased we found you to care for my Mum, never had a single doubt that you would look after her as if she was yours. Will certainly recommend you to anyone he needs respite or long-term care”
“A huge enormous thank you for all your care towards ……, he couldn’t have been in safer hands, he was thrilled whilst staying with you and we would recommend Marrams to anyone who finds themselves in our situation, the families minds were at ease knowing he was in good hands”